You know it is funny, liberals and conservatives alike accuse media outlets of showing bias toward the other side. Liberals claim that talk radio and Fox news is slanted toward the right and is therefore not trustworthy. Conservatives always use the term the "MASS media" is heavily liberal slanted. I would say that ALL media shows bias, favoritism, preference, whatever you want to call it. The thing is, I think our society has missed the picture on HOW the bias is shown.
Many will say that reporters show bias in the words they use to describe events and the inflection they use. This may be true but it is not the most dangerous form of bias. I say it is not the most dangerous because it is fairly easy to recognize and see through. Others will say that the length of time a news story is on shows bias. Again, this is true but still not the most dangerous bias.
In my opinion, the most dangerous bias is when a news organization chooses NOT to report certain stories. Obviously there is so much going on that there is no way a single outlet can cover EVERYTHING. That means they have to be selective about what gets aired and how much time it gets. When an outlet spends 5 minutes covering some story about a Hollywood celebrity and spends 15 seconds or no time at all covering the true picture behind unemployment numbers and people pulling themselves out of the workforce, there is something seriously wrong, slanted and even irresponsible about that outlet. What the media DOESN'T say is far more biased than anything they actually report.
I challenge you to be a conscientious consumer of media. Take in multiple streams of news, from multiple sources--including the ones that are known to be "slanted." Once you take them in, dig deeper in the stories that could have been slanted or the ones that interest you. If the TV news story draws outrage from you, chances are you need to dig deeper. It was probably written in such a way as to evoke that emotion. It is probably at least a little slanted. Take a few extra moments to try to be informed and not just spoon fed by the media.
Weekly blog about whatever happens to be on my mind on Thursday morning. Sometimes it is real estate related, most times not. I write because it is therapeutic. If you want to read it and perhaps comment, I would be honored to garner a bit of your time.
Thursday, May 17, 2012
Wednesday, May 9, 2012
Budgeting
I posed the question to the college students at my church last Sunday. What is budgeting? I see budgeting very simply--allocation of a finite resource. Notice I did not impose any qualifiers here--I did not say "proper allocation" or "wise allocation"--just allocation. We all budget. Some of us do it poorly, some of us do it accidentally, some of us do it well. Then again, some of us do it in such a way that others think we do it poorly but it works perfectly well for us. I write this blog to inspire thought. This particular entry is to inspire thought about how you budget your most valuable resource--yourself.
Budgeting money is pretty simple. You have a list of bills, you have a set amount of income and you pay the bills. Whatever is left, you apply to other "wants." That's basically it. Granted, sometimes we have more month than we have money but the concept is simple. Budgeting yourself can be MUCH more tricky. What do I mean by budgeting myself? I have the capacity to accomplish so much per day. Part of that capacity is my time. I am allotted 24 hours in a day. Part of that capacity is my energy--mental, physical, and emotional. I also have certain obligations, appointments and relationships to keep. Those are basically my "bills" for the 24 hour "pay cycle" (stick with my analogy here). I have to decide how I am going to "spend" my 24 hours worth of capacity. If I know I have a particularly difficult (mentally) activity in the day, I may want to look at taking it easier at night. If I have a tough day physically at work, I might not want to schedule a competitive game of racquetball after work. You get the idea. The challenge is to budget yourself. Try not to drift through life accidentally. Get more out of life by applying some real basic budgeting skills. Also, beware of people that "bust your budget." Don't get caught in the Ponzi scheme of life. Some people are just there to waste your time, your emotion, your brainpower and never put anything back in the tank.
How do you budget yourself? What are some methods you use to budget yourself? Do you even think budgeting yourself is important?
Budgeting money is pretty simple. You have a list of bills, you have a set amount of income and you pay the bills. Whatever is left, you apply to other "wants." That's basically it. Granted, sometimes we have more month than we have money but the concept is simple. Budgeting yourself can be MUCH more tricky. What do I mean by budgeting myself? I have the capacity to accomplish so much per day. Part of that capacity is my time. I am allotted 24 hours in a day. Part of that capacity is my energy--mental, physical, and emotional. I also have certain obligations, appointments and relationships to keep. Those are basically my "bills" for the 24 hour "pay cycle" (stick with my analogy here). I have to decide how I am going to "spend" my 24 hours worth of capacity. If I know I have a particularly difficult (mentally) activity in the day, I may want to look at taking it easier at night. If I have a tough day physically at work, I might not want to schedule a competitive game of racquetball after work. You get the idea. The challenge is to budget yourself. Try not to drift through life accidentally. Get more out of life by applying some real basic budgeting skills. Also, beware of people that "bust your budget." Don't get caught in the Ponzi scheme of life. Some people are just there to waste your time, your emotion, your brainpower and never put anything back in the tank.
How do you budget yourself? What are some methods you use to budget yourself? Do you even think budgeting yourself is important?
Wednesday, May 2, 2012
What Makes the Best Realtor?
I like Ralph Bristol. I don't always agree with him but I like his demeanor and I like that he takes phone calls. I like his ability to explain things in a very common sense, grandparent-ly sort of way. He did say something the other day though that provoked a little bit of thought. I would love to get your feedback on this topic also.
So Ralph says (in an advertisement for a Realtor), "I know he is the best Realtor because the best Realtor sells the most houses." Is this true? Does the best Realtor sell the most houses? If not, what makes someone the best Realtor? I have my opinions but I would really, really like to read yours first.
This is NOT some ploy to make me look good by the way. I really want your opinions on here.
So Ralph says (in an advertisement for a Realtor), "I know he is the best Realtor because the best Realtor sells the most houses." Is this true? Does the best Realtor sell the most houses? If not, what makes someone the best Realtor? I have my opinions but I would really, really like to read yours first.
This is NOT some ploy to make me look good by the way. I really want your opinions on here.
Wednesday, April 25, 2012
Community
This is a topic I am pretty passionate about. This blog could even make you feel like I am calling you out. Maybe I am.
I hear so many people gripe about how much the government gives away and how the government gets too involved in private life and over reaches. I don't disagree with the people that gripe about it. My question, however, is this--What are you doing to decrease the perceived need for all this government involvement?
Sometimes the government gets involved in areas of need because no one else will. In other words, some politician sees or hears about something that needs to be addressed and no one is doing it. They adopt it as their little project so they can stick a feather in their own cap and VOILA--more government involvement. Once that occurs, good luck getting them UNinvolved. What if there was nothing for them to stick their nose in because the private citizens were already taking care of business? What if every hungry person, every homeless person, every sick person, every "at-risk" child were already taken care of by churches, community groups, civic organizations, individuals, and private charities? What if every citizen of means was involved in his or her community to the point where the government had no people to "rescue."
I know it is fantasy and a dream world but still, we can start on it. YOU can start on it. Look at how you spend your time. Do you spend any time at all caring for other people besides yourself and your immediate family? Don't misunderstand me, those are obviously the most important people for you to care for. If you don't do at least that, you become a burden. But if you have that down, how much more could you do? I reconnected with a former student that is currently deeply involved in our community. She is working tirelessly with kids and adults in one of the most notorious parts of Smyrna (yes, there are some notorious parts of Smyrna). She saw a need and jumped in to help. She did not see the need and wring her hands wondering when the government was going to take over. Why did she do this? Because it feels good to engage your community and it IS THE RIGHT THING TO DO.
I challenge you--go find something in your community to get involved with. If you need help, let me know. I can point you in several directions. Give them a few hours a week. I know you are busy and you value time with your kids and all that. Take them with you. They will benefit more than you know. Quit being a spectator and complainer and engage, participate, build your/our community.
I hear so many people gripe about how much the government gives away and how the government gets too involved in private life and over reaches. I don't disagree with the people that gripe about it. My question, however, is this--What are you doing to decrease the perceived need for all this government involvement?
Sometimes the government gets involved in areas of need because no one else will. In other words, some politician sees or hears about something that needs to be addressed and no one is doing it. They adopt it as their little project so they can stick a feather in their own cap and VOILA--more government involvement. Once that occurs, good luck getting them UNinvolved. What if there was nothing for them to stick their nose in because the private citizens were already taking care of business? What if every hungry person, every homeless person, every sick person, every "at-risk" child were already taken care of by churches, community groups, civic organizations, individuals, and private charities? What if every citizen of means was involved in his or her community to the point where the government had no people to "rescue."
I know it is fantasy and a dream world but still, we can start on it. YOU can start on it. Look at how you spend your time. Do you spend any time at all caring for other people besides yourself and your immediate family? Don't misunderstand me, those are obviously the most important people for you to care for. If you don't do at least that, you become a burden. But if you have that down, how much more could you do? I reconnected with a former student that is currently deeply involved in our community. She is working tirelessly with kids and adults in one of the most notorious parts of Smyrna (yes, there are some notorious parts of Smyrna). She saw a need and jumped in to help. She did not see the need and wring her hands wondering when the government was going to take over. Why did she do this? Because it feels good to engage your community and it IS THE RIGHT THING TO DO.
I challenge you--go find something in your community to get involved with. If you need help, let me know. I can point you in several directions. Give them a few hours a week. I know you are busy and you value time with your kids and all that. Take them with you. They will benefit more than you know. Quit being a spectator and complainer and engage, participate, build your/our community.
Wednesday, April 18, 2012
Team Edward/Team Jacob
Humans are funny. We like to "pick sides." We like to be on the winning side--unless there's a compelling underdog. This phenomenon transcends gender, age, generation, ethnicity, race and every other category you can think of. It is obvious in the most trivial things and in the life and death situations. And what's even more crazy, we get REALLY passionate about it. We make t-shirts (team Edward or team Jacob), shed tears, make signs (picture every rally, demonstration, etc.), riot (so many big cities after a major sporting event) and even take up arms. Why do we as humans do this?
I think it feels good to belong to something. It is good to be important and it is great to feel "right." It's also fun to be "in the know" and in the "in crowd." So when the Titans win the Super Bowl, I feel great because I've always been a fan and I feel like I am a part of their success (I'm not, by the way). When people join "Team Jacob" they publicly profess their opinions about a wildly successful story line. They proclaim that they would have chosen Jacob over Edward. This frames them as sympathizing with the tragic hero. The lovable underdog (pun intended) that has a seriously messed up problem with love.
Sometimes the side choosing is for a little more of a significant cause, like politics (I know, the significant tag is arguable). We have a passionate opinion about the right way to do something. We look for a leader to represent our opinion and then throw our support behind that leader. And we get pretty dang passionate about it. We forget that the other side is made up of fellow humans who have passionate opinions just like us. We forget that, ultimately, both sides are attempting to do what they feel is "right." We marginalize the human and push the opinion to the forefront. This makes it easy for us to justify our unacceptable actions as just the means to get our "right" point across.
What is my point? Simple, before you get so wrapped up in being right, don't forget that you are human and so is the other side. Be civil. Be compassionate (not just passionate). Be nice! Also, take a moment to think about your opinion. Is it really as important as your pending actions are going to paint it?
I think it feels good to belong to something. It is good to be important and it is great to feel "right." It's also fun to be "in the know" and in the "in crowd." So when the Titans win the Super Bowl, I feel great because I've always been a fan and I feel like I am a part of their success (I'm not, by the way). When people join "Team Jacob" they publicly profess their opinions about a wildly successful story line. They proclaim that they would have chosen Jacob over Edward. This frames them as sympathizing with the tragic hero. The lovable underdog (pun intended) that has a seriously messed up problem with love.
Sometimes the side choosing is for a little more of a significant cause, like politics (I know, the significant tag is arguable). We have a passionate opinion about the right way to do something. We look for a leader to represent our opinion and then throw our support behind that leader. And we get pretty dang passionate about it. We forget that the other side is made up of fellow humans who have passionate opinions just like us. We forget that, ultimately, both sides are attempting to do what they feel is "right." We marginalize the human and push the opinion to the forefront. This makes it easy for us to justify our unacceptable actions as just the means to get our "right" point across.
What is my point? Simple, before you get so wrapped up in being right, don't forget that you are human and so is the other side. Be civil. Be compassionate (not just passionate). Be nice! Also, take a moment to think about your opinion. Is it really as important as your pending actions are going to paint it?
Wednesday, April 11, 2012
Professional Tolerance
First let me say that this blog is not directed at anyone or any specific situation, its just a topic that has been on my mind.
I don't know why people put up with some of the crap that they get from "professionals". It blows my mind sometimes some of the stories I hear. My philosophy is simple, if you hire me to do a job, I am going to ALWAYS try to work as hard for you as I am capable. I consider it a privilege for someone to hire me when there are literally thousands of choices. As a service to my fellow service providers, I have compiled a list of rules to follow. I know many of you won't do this, but at least I am trying to help you help yourselves.
7 Basic rules for excellent customer service:
1) Communicate. Find out how your client likes to communicate and use that medium. Remember that communication is a 2 way street. Just because you are blasting your client with emails, does not mean you are communicating if they never check their email.
2) Don't be afraid of your client. It is never fun to share bad news but it is necessary. If you messed up, own it and come up with a way to move past it. If something happened outside your control, find out why and be ready to explain it. Either way, tell the client!!
3) Be grateful for the business. I look at listings sometimes and I wonder how in the world some Realtors make any money. They are obviously not grateful for the business. If they were, they would do a much better job. Eliminate typos, use a full arsenal of methods (whatever is appropriate for your industry) and NEVER STOP learning how to make yourself better.
4) Remember that you are an employee. Be humble and don't get so full of yourself that you think you are above making mistakes. My clients catch things sometimes that I miss. Its ok to make the mistake, just don't be a jerk about fixing it.
5) Get fulfillment from a job well done. I sit back sometimes and look at the body of work I do for a single client and feel good about it. I know that I have given them my all and that they will benefit from my work. It makes me happy. Find out how to have those moments
6) Do more listening than talking at first. Hear what your client is saying. Listen to their expectations. Tune in to their needs and personalities. It will help you out in the long run.
7) Tell the truth no matter what. I have lost business by telling the truth. I will tell you what your home is worth. Sometimes you don't like what I tell you. I won't lie to you and I will do the research to back up what I say. Other Realtors will tell you what you want to hear just to get a listing. Then they will pressure you to lower the price. That's not right. Of course this practice is common in all fields. In the long run, the liar never wins.
So there they are. If you have some to add, feel free.
I don't know why people put up with some of the crap that they get from "professionals". It blows my mind sometimes some of the stories I hear. My philosophy is simple, if you hire me to do a job, I am going to ALWAYS try to work as hard for you as I am capable. I consider it a privilege for someone to hire me when there are literally thousands of choices. As a service to my fellow service providers, I have compiled a list of rules to follow. I know many of you won't do this, but at least I am trying to help you help yourselves.
7 Basic rules for excellent customer service:
1) Communicate. Find out how your client likes to communicate and use that medium. Remember that communication is a 2 way street. Just because you are blasting your client with emails, does not mean you are communicating if they never check their email.
2) Don't be afraid of your client. It is never fun to share bad news but it is necessary. If you messed up, own it and come up with a way to move past it. If something happened outside your control, find out why and be ready to explain it. Either way, tell the client!!
3) Be grateful for the business. I look at listings sometimes and I wonder how in the world some Realtors make any money. They are obviously not grateful for the business. If they were, they would do a much better job. Eliminate typos, use a full arsenal of methods (whatever is appropriate for your industry) and NEVER STOP learning how to make yourself better.
4) Remember that you are an employee. Be humble and don't get so full of yourself that you think you are above making mistakes. My clients catch things sometimes that I miss. Its ok to make the mistake, just don't be a jerk about fixing it.
5) Get fulfillment from a job well done. I sit back sometimes and look at the body of work I do for a single client and feel good about it. I know that I have given them my all and that they will benefit from my work. It makes me happy. Find out how to have those moments
6) Do more listening than talking at first. Hear what your client is saying. Listen to their expectations. Tune in to their needs and personalities. It will help you out in the long run.
7) Tell the truth no matter what. I have lost business by telling the truth. I will tell you what your home is worth. Sometimes you don't like what I tell you. I won't lie to you and I will do the research to back up what I say. Other Realtors will tell you what you want to hear just to get a listing. Then they will pressure you to lower the price. That's not right. Of course this practice is common in all fields. In the long run, the liar never wins.
So there they are. If you have some to add, feel free.
Labels:
customer service,
professional,
real estate,
service
Wednesday, April 4, 2012
Payments and Why, a Two Part Blog
One of my favorite US myths is that you will always have payments, specifically credit card and car payments. I often wonder who started this myth and why it has been perpetuated. I do not have a car payment and I do not have a credit card. I do have some debt but it is 100% tied to real estate. I am not better than anyone else out there. I just decided that I will NOT always have a car payment or credit card payment. I made that decision because it provides freedom.
There are lots of myths out there. I have written about many of them. One surefire way to identify a myth is to look for absolutes--you will always have a car payment. Before you blindly believe things like this, don't be afraid to ask, "why?"
Part 2
"Why?" is a dangerous question for some folks. It challenges the status quo. It makes you stop and think about your actions. It may even make you realize that you don't know why. That means you have been doing something blindly, like sheep. That makes you uncomfortable. I love "why?" If I can't come up with a good reason, then the answer has to be preference or tradition (pretty much). I am ok with those answers if, and only if, you are ok with giving me those as the reasons. If you have thought about it and your requirements are your requirements because of your preference, great. I am for it. If I want whatever it is from you, I have to go with your preference. Whats dangerous, however, is when you tell me to do something, I ask "Why?" and you have no idea. I am not ok with that. That means the action is up for debate or adjustment.
I asked "Why?" all the time growing up and I used to get frustrated with my parents for saying things like "because I said so." That was never good enough for me. Give me a reason. Even if the reason truly is, "no reason, just my preference." I think it is lazy to not give a why. Believe me, I catch myself now saying "because I said so" to my son. I acknowledge that it is laziness.
When folks ask you "why?", don't be offended, don't feel like they are challenging your authority. Perhaps they are building their own basis for understanding and trying to use you as a role model. Most kids build their sense of morality, right and wrong, from their parents. Finding out the motivation for things--the "why?" is an absolutely essential part of this moral code. Not just that you do something but why you do it is very important.
There are lots of myths out there. I have written about many of them. One surefire way to identify a myth is to look for absolutes--you will always have a car payment. Before you blindly believe things like this, don't be afraid to ask, "why?"
Part 2
"Why?" is a dangerous question for some folks. It challenges the status quo. It makes you stop and think about your actions. It may even make you realize that you don't know why. That means you have been doing something blindly, like sheep. That makes you uncomfortable. I love "why?" If I can't come up with a good reason, then the answer has to be preference or tradition (pretty much). I am ok with those answers if, and only if, you are ok with giving me those as the reasons. If you have thought about it and your requirements are your requirements because of your preference, great. I am for it. If I want whatever it is from you, I have to go with your preference. Whats dangerous, however, is when you tell me to do something, I ask "Why?" and you have no idea. I am not ok with that. That means the action is up for debate or adjustment.
I asked "Why?" all the time growing up and I used to get frustrated with my parents for saying things like "because I said so." That was never good enough for me. Give me a reason. Even if the reason truly is, "no reason, just my preference." I think it is lazy to not give a why. Believe me, I catch myself now saying "because I said so" to my son. I acknowledge that it is laziness.
When folks ask you "why?", don't be offended, don't feel like they are challenging your authority. Perhaps they are building their own basis for understanding and trying to use you as a role model. Most kids build their sense of morality, right and wrong, from their parents. Finding out the motivation for things--the "why?" is an absolutely essential part of this moral code. Not just that you do something but why you do it is very important.
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